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随之飞客 Kevinwen516 即答复相关投诉门路
I stayed in Park Hyatt Shanghai yesterday. I had an good experience about room and service, but very unsatisfied about the breakfast.
The breakfast on 91 floor is basically OK with food. The point is the orange juice shocked me. There is kinda like some alcohol in it. I understand that maybe the juice is a bit fermented. Yesterday, I report this to the manager with the grey suit, he just took away my juice. And in a minute, he gave another glass to an American ( I think), and he said nothing to me. He didn"t give me a glass as well just because I am a Chinese. Is it possible that he is not a Chinese? He is a Chinese! This kind of service shocked me. I felt very disappointed.
Today, I went to 91 floor to have breakfast again. The orange juice is still not fresh. I even wonder if the juice hadn"t changed! It just the same one as yesterday! Is that the quality of Park Hyatt? Before this happen, I bought a reward card( about food) in this hotel. I am a bit worried. Can I trust Park Hyatt again? Park Hyatt,鼎博, the best hotel brand in the whole Hyatt World, I believe you can contact Park Hyatt Shanghai and give me a proper reply. Thank you.